Commtel Ltd | Telguard

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About

Commtel Ltd is a British manufacturer and distributor of the mobile and landline based intercom systems, Telguard & Optimus. Our telephone intercom systems are suitable for any powered door, gate, or barrier requiring control over access. It can be used in any environment, internally or externally, including Domestic, Commercial, and Public.

Commtel Ltd | Telguard reviews

J

Joanne

Other

Absolutely Atrocious Customer Service

Absolutely atrocious customer service. I bought an Optimus EK1 gate intercom just over a year ago. The product says that it has a 2 year manufacturers warranty. The unit has just stopped working. The unit is totally dead despite electricity getting to it. I rang Commtel, only to be told that because I was not a registered Commtel installer they couldn't help me. I am a qualified electrician and I fitted the intercom, it has worked perfectly for the past year but now it has stopped working and is totally dead. They are refusing to fulfil their warranty/guarantee, I am appalled by their response. I have lost over £500, Trading Standards will be involved. What a terrible company, I would give no stars if I could.

1

10-06-2026


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Commtel Ltd | Telguard reviews

J

Joanne

Other

Absolutely Atrocious Customer Service

Absolutely atrocious customer service. I bought an Optimus EK1 gate intercom just over a year ago. The product says that it has a 2 year manufacturers warranty. The unit has just stopped working. The unit is totally dead despite electricity getting to it. I rang Commtel, only to be told that because I was not a registered Commtel installer they couldn't help me. I am a qualified electrician and I fitted the intercom, it has worked perfectly for the past year but now it has stopped working and is totally dead. They are refusing to fulfil their warranty/guarantee, I am appalled by their response. I have lost over £500, Trading Standards will be involved. What a terrible company, I would give no stars if I could.

1

10-06-2026


Leave a review

By clicking the Submit Review button, you agree to Product Explorer’s Terms of service and consent to our Cookie Policy and Privacy Policy, including receiving email communications from us.

Submit Review

Find Us

Commtel Ltd | Telguard
Orchard House 39, Gatwick Road
Crawley
West Sussex
RH10 9RB