Westminster Stone receives Feefo Gold Trusted Service Award 2021

 Created by Feefo, Trusted Service is awarded only to businesses that use Feefo to collect

genuine reviews and insights. Businesses who meet the high standard, based on the

number of reviews they have collected and their average rating, receive the award. A highly

valued badge of approval, this accreditation remains unique, as it is based purely on the

interactions with real customers. As all reviews are verified as genuine, the accreditation is a

true reflection of a business’s commitment to outstanding service.

John Clifford, Managing Director commented: “We’re very excited to receive this award

from Feefo because it’s based on the feedback of real customers, who are the most

important judges of all. It recognises how hard we work to give all our customers the best

possible experience, even in a year as tough as 2020. We are so grateful to our customers

for their support and strive to constantly listen to feedback and improve our quality of service

to ensure we offer the very best customer service every single time”

Congratulating Westminster Stone on winning this year’s award, Steph Heasman, Director

of Customer Success at Feefo, commented: “The Trusted Service award has always been

about recognising companies that go way beyond the norm in customer experience and

generate great feedback from happy customers.

This year, despite the incredible challenges of a global pandemic, so many companies using

Feefo have continued to provide remarkably high levels of service and they deserve a huge

amount of credit for what they have achieved. It’s why we have changed our criteria to be

fair to the organisations that have struggled in such difficult circumstances. At Feefo we help

our clients give their customers the best experiences possible.

I’m confident that throughout 2021 we’ll see even greater customer experience

achievements from our partners as we return to something like business-as-usual.”

Feefo is a reviews and customer insights technology company that provides businesses with

the tools to collect real, purchase-verified reviews and insights. Working with over 3,500

clients, Feefo ensures that all feedback is authentic, by matching it to a legitimate

transaction, to increase consumer confidence and enable businesses to make smarter business decisions.