As far as hitting your design straps goes, you know you’re doing something right when your customers start showing you new and clever ways to use your own products.
Every manufacturer prizes positive customer feedback. It’s important to know that people are using your product and rate them highly. But when they tell you they’ve found new and innovative ways to use them beyond your original intention – and, moreover, that it works – that’s something else entirely.
It’s the ultimate confirmation of in-built flexibility in the design. And it shows that there’s something about the product that appeals so strongly that people are encouraged to experiment with its possibilities and find new ways to take advantage of its benefits.